FAQ

  • Am I tied by a contract
    No, if you wish to terminate the services we are providing, all you need to do is advise us one month in advance by telephone, email or in writing and cancel your monthly standing order. At such time your site will simply be removed from the internet.
  • Who owns my website content?
    The client retains ownership of all finished website content. Kalidescope Ltd owns the source code for any complex programming elements, and all master graphics.
  • Payment
    Kalidescope asks for 10% up front. The settleemt becomes payable when the site is ready to go live and the monthly fee becomes due from the 1st of the following month after the site has gone live - unless otherwise agreed.
  • Who owns the domain name?
    The client will own their domain name; if you wish to transfer elsewhere this can be arranged for a nominal administration fee.
  • Domain name renewals
    Your domain will automatically be renewed for 2 years and an invoice posted to you unless you specify not to renew.
  • Website Design
    Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Kalidescope Ltd cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
  • Additional Pages
    Once your site is live there is a nominal charge for any additional pages due to the work involved.